The goods are your responsibility until they reach our warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes.

Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 2 days after delivery.

Processing returns can take up to 5 working days, provided the returns process has been properly followed. Delays may occur otherwise. (Contact our customer service team for details.)

All goods supplied by Click & Buy (clickandbuy.today) are from official sources and are covered by the standard manufacturer warranty. If an exchange or refund is required, items should be returned to us in their original condition and packaging within 14 days of purchase. (Exceptions can be arranged for Christmas and gift items — contact our Customer Service team for details.) This does not affect your statutory rights.

In all cases, items returned must be in their original condition, including packaging. For example, Samsung service packs must be returned in original packaging. All goods will be inspected upon return. The goods are your responsibility until they reach our warehouse. Please ensure proper packaging to prevent damage.

For items returned as “not needed,” we will refund the monetary value of the goods only. If goods show signs of wear and tear or are not in resalable condition, they will not be accepted for return.

If items are inspected and deemed faulty or if Click &Buy (clickandbuy.today) has sent items incorrectly, both original and return shipping costs will be refunded. If the original shipping cost included multiple items, only a proportion of the cost relating to the faulty item(s) will be refunded.

We reserve the right to refuse a refund or exchange if returned goods are damaged, tampered with, or not used in accordance with normal usage. This does not affect your statutory rights.